Shipping & Returns Policy
Shipping Information
Orders are processed within 1-3 business days. We use USPS for all shipments, and delivery times typically range from 3-7 business days, depending on your location. You will receive tracking information once your order ships.
Shipping Rates
Shipping costs are calculated at checkout based on your shipping address. Orders over $50 qualify for free shipping to eligible areas.
Return & Exchange Policy
We want you to love your NK Skincare products! If you're not completely satisfied with your purchase, we accept returns and exchanges within 14 days of delivery. Items must be unused and in their original packaging. For returns, please contact us at [email protected] before sending back your item.
Non-Returnable Items
For health and safety reasons, we cannot accept returns on opened body oils, soaps, scrubs, or lip scrubs unless they are damaged or defective.
Refunds
Once your return is received and inspected, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within a set number of days, depending on your bank's processing times.
Damaged or Defective Items
If you receive a damaged or defective item, contact us within 7 days of receiving your order. We will offer a replacement or full refund, depending on your preference.
Order Cancellations
Please contact us within 24 hours of placing your order if you need to cancel or make changes. After 24 hours, we may not be able to accommodate modifications.
Privacy Policy
Your privacy is important to us. We do not sell, rent, or trade your personal information. Any details you provide during checkout are only used for processing your order and delivering your items securely.
If you have any questions or concerns, feel free to contact us at [email protected].